TERMS & CONDITIONS
COMMERCIAL POLICY OF CHANGES AND RETURNS AND GUARANTEES IN THE PRODUCTS OF MEN IN CAPONE
ORDER DELIVERY CONDITIONS:
By legal provision, purchases made in contactless media, such as the website www.caponesproducts.com, link Payments from e-commerce platforms such as Stripe, PayPal, among others and telephone sales.
What is the right of withdrawal?
The right of withdrawal is the possibility that the customer has the right to request the return of all money paid, as well as to make the return of the product received, within five business days after the product is delivered.
What are the conditions for the client to exercise the right of withdrawal?
The claim must be made within 5 (five) business days following the delivery of the product.
The customer must present the original purchase invoice or the document proving that the product was purchased at Capone’s Men’s Products.
The product must be new, unopened, unused, with all its original packaging, parts, accessories, complete manuals and attached labels.
Liquors, clothing with some sort of arrangement, underwear, swimsuits, watches, jewelry, motorcycles, mattresses, cell phones or personal products (shavers, epilators, hair dryers, irons) are not changed.
In the case of products that require assembly, either by the customer or by a technician indicated by the brand, the right of withdrawal can only be realized if the product has not been unpacked and is kept in its original packaging.
REFUND OF MONEY
Dear customer, we inform you that for the cash payment option in case you request the refund of the money paid for the product, you must approach the branch indicated to our Customer Service agents at the time of requesting the refund of the money, the Your money claim must be made within 15 calendar days after approval of the money refund by presenting your original identification document, also remember that the branch staff will ask for your fingerprint for registration purposes. In case you do not withdraw your money in this period of time, you will have to assume a money management expense in favor of Capone corresponding to 2% of the value of your transaction. For international customers, refunds will be agreed according to the instructions of the customer account and Capone ‘
How to exercise the right of withdrawal?
To exercise the right of withdrawal:
The client can approach with his invoice or equivalent document and the product, to any of the points of sale of CAPONE’S and its authorized allies in the world.
The customer can contact the Customer Service line in the United States of America at +1 343 700 0390
The client can fill out the complaints and claims form for “suggestions and claims” and request the right of withdrawal.
The refund of the money will be made to the same means of payment used at the time of purchase.
The customer must pay the value of the return freight of the product: in case of return of the product, the customer must pay the cost of the withdrawal, which has the same rate that was paid at the time of purchase.
ORDER CANCELLATION CONDITIONS
If the customer wishes to cancel the purchase, he must do so within 24 hours after the time he made the purchase. If the order has not been sent to the address indicated by the customer, this cancellation will be effective at no cost. In the event that the order has already been sent by Capone’s to the address indicated by the customer, the customer must pay the cost of the withdrawal, which has the same rate that was paid at the time of purchase. In addition, the customer must keep in mind that even if he has made the cancellation of the purchase, the money was debited from his account.
To exercise the cancellation of the purchase, the customer can contact the Customer Service line.